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Operating safely under alert levels 2 and 3

In order to keep our community safe and break the chains of transmission we will not be operating under alert level 4.

We are however delighted to bring you online, contactless purchases under alert levels 2 and 3. We have a safety plan in place which lays out the steps we will be taking to make sure that the health and safety of our team, customers, suppliers, courier drivers and wider community is never at risk.

We are lucky that as Earthlove HQ is a family business, it forms part of our home and part of our bubble. As we continue to operate under alert level 2 here in Christchurch we will be taking extra precautions to ensure that all of our interactions are risk free.

Our Covid-19 Safety Plan

Hygiene & Etiquette: Hand washing is required before any work commences, after any breaks and after any deliveries are received. Frequency will be increased as work volume increases. We will avoid touching our faces and will wash our hands afterwards if we do. Similarly, we will cough/sneeze into our elbows, away from work surfaces and will disinfect all surfaces if we are caught by surprise or if we are in any doubt. Absolutely no licking of stamps or envelopes, damp sponges will be provided instead. Similarly, tape is to be cut with scissors and not with teeth. (These are not things that we do but we feel that it is important to point them out to put minds at ease and to get people thinking about their habits and additional ways to break the chains of transmission.)

Disinfecting Surfaces: Before returning to work under alert level 3 all touch surfaces (table tops, door knobs, light switches, etc.) will be disinfected. This process will be repeated every morning before work commences and we will review this frequency as work volume increases. In the case of any symptoms or potential exposure to Covid-19 all touch surfaces will be immediately disinfected and disinfected again once operations have been cleared to resume.

Regular checking for symptoms: If anyone in our team develops covid-19 like symptoms we will cease operations, self isolate and get tested. Team members will be supported and operations will only resume once we have all been cleared. Similarly, If there is exposure or suspected exposure to Covid-19 we will immediately cease operations and self-isolate, contact Healthline (0800 358 5453 / +64 9 358 5453) gather contacts for tracing and arrange to be tested. Again, we will return to operations only once cleared.

Physical Distancing: As we are working from home and within our bubble, physical distancing does not apply in our work space. We will however ensure that physical distancing / contactless measures are observed when dealing with courier drivers and any other authorised visitors to our work space.

Record Keeping: We will record all contacts that we have interacted with both during our normal course of business and outside of business too. Names, phone numbers and email address will be retained to ensure that contact tracing can be conducted easily if required.

Things you can do to help to stop Covid-19 in it's tracks:

Wash your hands: Wash often. Use soap. 20 seconds. Then dry. This kills the virus by bursting its protective bubble.

Cough or sneeze into your elbow: It keeps the virus off your hands, so you won’t spread it to other people.

Wear a mask: if you're going out in public or places where social distancing is difficult (on public transport for example) we recommend wearing a reusable mask (or a disposable mask if a reusable one is not available. Remember that disposable masks can be reused provided that you ensure that they are washed thoroughly with warm soapy water and dried fully before wearing again).

Stay home: Staying at home is the best thing we can all do to stop the spread of COVID-19 and save lives.

Look after others: Kindness is an incredibly powerful way to show we are united against Covid19.

Physical distancing: Sometimes known as “social distancing”, is about keeping a safe distance from others. This is about physical distance. For your own mental health you can, and should, keep in touch with friends and family via the phone, or online. 

Clean surfaces: Now is a good time to be extra vigilant with cleaning.

For more tips and advice on ways to prevent the spread of Covid-19 and take good care of your physical and mental wellbeing see covid19.govt.nz

We're all in this together so if you have any questions or think that there is something that we may have missed, please don't hesitate to get in touch either via email (hello@earthlove.co.nz) or via phone (03-385-4362).

Kia kaha (stay strong), be kind, take good care of each other, support local businesses, and together we'll get through this and come out the other side with a stronger community and a stronger, more resilient local economy that is kinder to our planet.

Lots of love,

Kim & Eoin
Team Earthlove